Digital transition in Türkiye banking leaves elderly citizens increasingly facing difficulties daily. Traditional branch services disappearing, seniors struggle managing transactions using digital-only banking methods.
Many elderly lack technological skills, making online and mobile banking inaccessible or intimidating.
Seniors often seek assistance from staff; guidance becomes crucial in bank locations now. Concerns over digital security grow, as older users fear making costly processing errors.
Experts urge improved accessibility, proposing banks offer tailored support to elderly customers nationwide. Calls rise to preserve face-to-face services while continuing digital banking expansion throughout Türkiye.